The Medical Centre, 7 Hill Place, Arbroath, DD11 1AD

Telephone: 01241 431 144
Out of hours: 111

Appointments


CORONAVIRUS (COVID19)

Arbroath Medical Centre is open but due to Coronavirus social distancing measures access is restricted. If you are unwell please phone the Practice first. All appointments are being allocated on the day and will not be bookable in advance. We can assure you the practice is still open and fully staffed, but we need to keep the waiting area as safe as possible for everyone. Patients will be seen in the Practice once you have had a telephone consultation with either the Doctor or Nurse Practitioner or you have a pre-booked appointment and are currently without symptoms i.e no cough or fever.

If you have Coronavirus related symptoms but are well and managing, please self isolate for seven days in line with national guidance details, of which can be found via NHS Inform Website, NHS 111 or for free via the helpline on 0800 028 2816.

If you require a sick note you will be able to get this from the NHS Inform website.

Please note during this time please order prescriptions via Vision On-Line Services or by emailing arbroathmcprescriptions.tayside@nhs.net or by telephone.

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Need healthcare advice without an appointment?

It's estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete's foot.

But by visiting your pharmacy instead, you could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time – just walk in.

Find out more on our 'How Your Pharmacy can Help' page.

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APPOINTMENTS

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Other Ways to Book or Cancel an Appointment

  1. By Telephone:
    Call 01241 431 144 during our opening hours and follow the automated instructions.
  2. In Person: Visit reception during opening hours

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

Please let the practice know if you cannot keep an appointment.

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Types of Consultations

As you are aware the practice has been working throughout the current pandemic, but in a slightly different way.  We have been using triage and telephone consultations along with video consultations as much as possible to reduce attendance in the practice to ensure the safety of all concerned.

This way of working will continue for the foreseeable future as per guidance from government.

Please discuss with the receptionist if you feel a video consultation would be beneficial.  You would require access to a smart phone, tablet/ipad, computer/laptop, as long as it has a camera and microphone.  The video consultation link is available below and is only available with a prebooked appointment.  When you click on the link below you will be put into a virtual waiting area and then the clinician will connect from there.

https://nhsattend.vc/arbroathmedpractice

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Urgent (Same Day) Appointments

If urgent, you will be seen the same day, however this may be with any available doctor and not with your own doctor.  Appointments are normally only 10 minutes long with the Doctor or Advanced Nurse Practitioner.  If you require a longer appointment, please ask reception when booking your appointment.

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Telephone Consultations

These appointments are used when you may need to speak to a Doctor or Nurse Practitioner, but don't necessarily need a face-to-face consultation.  These appointments are usually at the end of their morning surgery but we cannot gaurentee whart time they may call at.

Self Referring

Podiatry, physiotherapy and continence services allow patients to self refer.  If you feel you require any of these services ask at reception and the staff will give you a form to complete which the practice can then send to the appropriate department for you.

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Why does the receptionist need to ask what's wrong with me?

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive:

  • the most appropriate medical care
  • from the most appropriate health professional
  • at the most appropriate time

Continue reading this article here.

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Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

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Did Not Attend (DNA) Policy

The practice does have a policy of following up patients who do not attend appointments.  If you do not attend two appointments within a year you will receive a letter from the practice. After a further DNA another letter will be issued. Following that, if one more DNA occurs you will be removed from the practice list.

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Translation Service

For patients whose first language is not English we are able to access local translation services. This service has to be arranged in advance so we would ask you to give as much notice as possible. The practice can also make arrangements with Angus Council to help meet the needs of patients with sight or hearing difficulties.

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Training Practice

The practice regularly has medical students in the practice as part of their on-going education. One may be present when you are being seen by a GP or nurse. You will be informed of their presence in advance, and if you do not want them present at your consultation your wishes will be respected.

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