The Medical Centre, 7 Hill Place, Arbroath, DD11 1AD

Telephone: 01241 431 144
Out of hours: 111

Appointments


CORONAVIRUS (COVID19)

Arbroath Medical Centre ask all patients with coronavirus related concerns OR a new cough, fever or shortness of breath to consult www.nhsinform.scot for advice. The Medical Centre is open but due to the Coronavirus access is restricted. You will be seen in the Practice once you have had a telephone consultation with either the Doctor or Nurse Practitioner or you have a pre-booked appointment and are currently without symptoms i.e no cough or fever. If you have Coronavirus related symptoms but are well and managing, please self isolate for seven days in line with national guidance details, of which can be found via NHS Inform Website, NHS 111 or for free via the helpline that has been set up for those who do not have symptoms but are looking for general health advice call 0800 028 2816. If you require a sick note due to coronavirus, you will be able to get this from the NHSInform website. If you are unwell please phone the Practice first. Do not enter the building. All appointments are being allocated on the day and will not be bookable in advance. We can assure you the practice is still open and fully staffed, but we need to keep the waiting area as safe as possible for all patients

Further information regarding self isolation for high risk patient's can be found in the following links:

https://www.sehd.scot.nhs.uk/publications/DC20200326letter.pdf

https://www.rheumatology.org.uk/news-policy/details/covid19-coronavirus-update-members

https://www.rheumatology.org.uk/Portals/0/Documents/Rheumatology_advice_coronavirus_immunosuppressed_patients_220320.pdf?ver=2020-03-24-171132-407

https://www.rheumatology.org.uk/Portals/0/Documents/COVID19_risk_scoring_guide.pdf?ver=2020-03-24-171133-657

 

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Need healthcare advice without an appointment?

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But by visiting your pharmacy instead, you could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time – just walk in.

Find out more on our 'How Your Pharmacy can Help' page.

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Online

APPOINTMENTS

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Other Ways to Book or Cancel an Appointment

  1. By Telephone:
    Call 01241 431 144 during our opening hours and follow the automated instructions.
  2. In Person: Visit reception during opening hours.

Please let the practice know if you cannot keep an appointment.

Click Here for further information

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Appointment Types

We offer five different types of appointments:

  • Anytime: These appointments can be booked up to 4 weeks in advance.
  • Bookable on the day: These appointments are available from 8am that same day.
  • Evening Appointments: These appointments are primarily to enable working people to see their GP outside of office hours.
  • Urgent Appointments: These are strictly for acute illnesses which may require immediate prescription or admission to hospital. You will be asked a series of questions to ascertain the reason(s) you require to be seen.
  • Telephone Consultations: telephone consultations are appointments where the GP will telephone you after their morning surgery, Telephone consultations can be appropriate both for new problems or more chronic illness.  Suitable problems might be advice about painkillers, requests for reports, advice on how to treat simple ailments such as chickenpox, cough and colds, or may be used for routine reviews.

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Appointment Availability

The surgery offers appointments from 08:00 to 18:00.

Every evening we offer extended hours with appointments up until 18:30 (please note that our doors are locked at 18:00).

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Self Referring

Podiatry, physiotherapy and continence services allow patients to self refer.  If you feel you require any of these services ask at reception and the staff will give you a form to complete which the practice can then send to the appropriate department for you.

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Why does the receptionist need to ask what's wrong with me?

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive:

  • the most appropriate medical care
  • from the most appropriate health professional
  • at the most appropriate time

Continue reading this article here.

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Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

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Did Not Attend (DNA) Policy

The practice does have a policy of following up patients who do not attend appointments.  If you do not attend two appointments within a year you will receive a letter from the practice. After a further DNA another letter will be issued. Following that, if one more DNA occurs you will be removed from the practice list.

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Translation Service

For patients whose first language is not English we are able to access local translation services. This service has to be arranged in advance so we would ask you to give as much notice as possible. The practice can also make arrangements with Angus Council to help meet the needs of patients with sight or hearing difficulties.

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Training Practice

The practice regularly has medical students in the practice as part of their on-going education. One may be present when you are being seen by a GP or nurse. You will be informed of their presence in advance, and if you do not want them present at your consultation your wishes will be respected.

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Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Patient Services:
    If you booked your appointment using Patient Services, cancel it here.
  2. By Telephone:
    Please call us on 01241 431 144 and tell the receptionist.
  3. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.